G.H. Berlin-Windward is here to help. If you need something, we’re on it!
G.H. Berlin-Windward customer service is just a phone call away. Our Customer Service Team is here M-F, 7:00AM to 5:00PM and waiting to help you. Simply call us toll-free at:
Frequently Asked Questions
How do I place an order?
There are numerous ways to place an order with G.H. Berlin-Windward. The easiest is to sign up for an E-commerce account and place your own orders, 24/7.
You may also:
- Send your order electronically to GHBWorders@brenntag.com.
- Fax your order to 800-451-3958.
- Call our customer service team M-F, 7:00AM to 5:00 PM at 800-426-7754.
How do I get a proof of delivery?
Call Customer Service at 800-426-7754 and one of our CS team members will be happy to e-mail or fax a proof of delivery to you.
How do I get a copy of my invoice?
Copies of invoices can be obtained through your e-commerce site, or by calling Customer Service at 800-426-7754.
How do I get an SDS sheet?
Customer Service can provide SDS sheets. Call 800-426-7754 for assistance. We will eventually have a designated location on our site for all SDS and product information sheets.
Where is my order?
Package orders usually have a specific delivery day. Bulk orders are typically delivered in a 3-5 day window after placing your order. Order inquiries can be made by calling Customer Service at 800-426-7754.
What if my price is wrong?
If you discover an error in your pricing, please contact your current account representative. If you need assistance in this, Customer Service can help. Call 800-426-7754.
What if I get the wrong item?
Order accuracy is very important to G.H. Berlin-Windward. In the event you receive the wrong item, please call Customer Service at 800-426-7754 and the problem will be rectified.
I received my order, but an item is missing. Why? What do I do?
On occasion, product availability may affect your order. If an item is shorted on our side, we will be calling you in the AM of delivery to alert you. If you have not received that call, please call Customer Service at 800-426-7754 for assistance.
How do I set up an account?
Setting up an account with G.H. Berlin-Windward is simple. All necessary forms are found at www.windwardpetroleum.com From the site, click on the “Credit Application” link and fill out the forms. Return these forms to G.H. Berlin-Windward via fax or email and you should have your account established within 24 hours. Customer Service can assist if you have questions.
How do I pay my bill?
G.H. Berlin-Windward offers many ways to pay your bill. We accept MasterCard, VISA and American Express. You can also pay by check when your driver arrives. If you have credit terms, you will find the address to mail payment on your invoice. Remember to reference your invoice number on the payment to ensure accuracy.
How do I reach my sales person?
Your salesperson should provide you with direct contact information. If you do not have that, call Customer Service at 800-426-7754 and they will provide you with the information or connect you immediately.
What do you sell?
G.H. Berlin-Windward carries a full line of lubricants for all your machinery.
What is the cost of your products?
Product costs vary by customer and line. With an established e-commerce account, you will have access to your product pricing 24/7. You can also contact your sales representative and they should be able to assist in establishing competitive pricing for the quantities and product mix you buy. Please contact your rep or Customer Service for current pricing.
What kind of oil should I use?
Product selection is very critical in this business. G.H. Berlin-Windward has a well trained Sales and Customer Service team that should be able to assist in product selection. We work closely with the support teams of all our vendors to ensure proper product selection.